FanlandMay I suggest that you give Zendesk a try and actually set it up for your business as if you were prototyping your customer service/support department. Their trial is 30 days no credit card required. In my opinion, having evaluated Zendesk for e-commerce purposes, they actually are an industry leader in terms of: * corporate-y features for big dedicated sup… See more
Dan Moore- VaporwareLook in the customer service category of products. Zendesk, for example, has a complete Knowledge Base system as part of their Customer Support Suite of tools.