Alternative products to Customer Service Academy by Freshdesk

11 alternative and related products to Customer Service Academy by Freshdesk

Customer Service Academy by Freshdesk

Become a customer service expert with video lessons 🎓

Freshdesk Academy is a single, organized place to learn the basics of customer service. Using short, quickly consumable videos on topics such as writing good emails, say no to customers, and more, become a better customer service expert. 👩‍🎓

Freshdesk Academy also has interactive product courses that train learners on the Freshdesk product. 💻

11 Alternatives to Customer Service Academy by Freshdesk

The biggest product and visual update to Freshdesk

Freshdesk Mint is the biggest product and visual update to Freshworks Inc.'s popular customer support software, Freshdesk, to date. Freshdesk Mint is engineered to ensure a faster, more intuitive customer support experience for businesses and their customers by simplifying customer interactions for agents and enabling faster issue resolution.

Recommendations
Tejas Kinger
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Freshdesk gives you everything you need to support your customers using emails, phone, social media, and live chat. It has a powerful reporting module allowing you to track your support team's performance and is tightly integrated with Freshsales CRM. Using both products together would give you a well-rounded view of your customer journey.
Tejas Kinger
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
I think Freshdesk, especially with the refreshed mint UI makes a great case for itself. The product is quite a bit cheaper than Zendesk, has a wonderful support team and a great set of features.
Tejas Kinger
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Freshdesk for all your customer support needs.
5 Alternatives to The Freshdesk Mint Experience

Powerful user engagement scoring for SaaS businesses.

User engagement is the lifeblood of any SaaS business, but there is really no easy way to quantify it. Sherlock allows all SaaS businesses to (a) score the engagement of their users, accounts and segments; and (b) ship that score to all their important operational tools.

6 Alternatives to Sherlock 2.0

Everything you need to deliver exceptional customer support.

Recommendations
Nichole Elizabeth DeMeré
Nichole Elizabeth DeMeré- B2B SaaS Consultant
Cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels.
Sunil Neurgaonkar
Sunil Neurgaonkar- Helping businesses with growth hacking
Freshdesk is a simple but effective solution you're looking for. I'm sure once you start using this, you won't need any other help desk.
Tejas Kinger
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Give Freshdesk a spin. A quick to set up, easy to use multichannel support helpdesk that gives you everything you need to start supporting your customers. A no strings attached 30-day free trial, a lifetime free plan, and a super responsive support team should help too!
Around the web
Siftery
When one thinks of customer support, irate customers and hassled service support staff come to your mind. And with the advent of social media, the challenges for companies have multiplied. Girish saw the opportunity to offer a solution, and thus was born Freshdesk.
10 Alternatives to Freshdesk

If you've ever asked yourself: 'How do I write an email that actually elicits a candidate response?' or 'Where's the proof that sourcing will help me scale faster?', you're not alone.

We analyzed data from over 135,000 sourced candidates to discover key metrics and insights that prove how sourcing can improve your overall recruiting performance.

9 Alternatives to The Science of Sourcing by Lever

Deliver 6x better customer self-service experiences.

Helpjuice is the best way to:

1) Deliver Self-Service To Customers.

2) Host your internal documentation to help onboard new hires.

Why Helpjuice?

1) So Customizable You Can Never Spot A Helpjuice Knowledge Base

2) Super Powerful & Easy

3) Analytics That Will Make You Question How We Know What We Know

Recommendations
Emil Hajric
Emil Hajric
Amazing search, no training required, great analytics - it's the perfect knowledge base. Ditch Sharepoint/Google Drive, and move to Helpjuice
Rachel Esco
Rachel Esco- Writer
Easy to use and customize + great support.
6 Alternatives to Helpjuice

Meister your customer support tasks

MeisterTask now integrates with Freshdesk so your customer support agents can communicate more efficiently with your back office team! The integration lets you create new tasks in MeisterTask based on your Freshdesk tickets, or link tickets to existing tasks. Follow task progress, and keep up to date with discussions right inside Freshdesk!

Around the web
Focus
MeisterTask now integrates with Freshdesk so your customer support agents can communicate more efficiently with your back office team! The integration lets you create new tasks in MeisterTask based on your Freshdesk tickets, or link tickets to existing tasks. Follow task progress, and keep up to date with discussions right inside Freshdesk!
7 Alternatives to MeisterTask for Freshdesk
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