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Intercom

Communicate personally with every single customer.

Nash Whaley- WorkonFlow
Intercom is a great product and offers very personalised experiences. The best callback/live chat features are ones that integrate well with your project management software. If you're constantly losing client tickets, something's not working.
Jay Wolff- serial entrepreneur
Just out with an upgrade to Intercom Messenger that's impressive. Does *much* more in terms of direct engagement than before.
Darlena Tran- Product Designer, Disqus
Feels human. Allows them to ask any questions if they have trouble.
23 Alternatives to Intercom

Driftt

Customer communication app for product marketers

Ben Lang- Spoke
Similar offerings to Intercom, I'd look into both of them and see which fits your needs better.
Stanislav Dimitrov- Marketing manager
The reason is simple - we saw incredible growth in lead generation. The direct channel to customers is helping us to get insight on any potential flaws on the website. It also allows us to send customized messages depending on certain behaviour on our website.
Ben Lang- Spoke
Similar offerings to Intercom, fantastic way to communicate with users and constantly get feedback.
14 Alternatives to Driftt

Hotline

In-app chat,real-time engagement & self-service for your app

Oded- CEO of MDacne
Pretty good, but still lacking important features such as support agents profile pictures.
Kesava Mandiga- Curious cat. Writer. Explorer.
Made by the folks at Freshdesk, Hotline is a real-time in-app customer engagement service for mobile. It offers integrations with major support desk CRMs too.
Siftery
An interesting use was that certain kinds of businesses like games and content apps offer FAQ support for almost all users but in-app messaging support only to those users who are spending money in their app
16 Alternatives to Hotline
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