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Intercom

Communicate personally with every single customer.

james frewin- Head of Creative @ Labstep
Have since tried Intercom and it's pretty close to what I was after! The emails are good looking and automatically work on mobile and desktop. Also has really nice audience filtering and analytics.
Jose Zamora- Dev @ Sparkpost
<3 Intercom
Jeroen Corthout 🤖- Co-Founder Salesflare.com
Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
18 Alternatives to Intercom

Driftt

Customer communication app for product marketers

Ben Lang- Spoke
Been seeing Drift on more and more sites recently. Very similar to Intercom. Sleak product.
Kyle Hess- Fintech Product Manager
I used Driftt for a little bit. I liked that they were focused on just this chatting (whereas Intercom has lots of products), had a low cost "entry level" plan, and had nice slack / iOS app integrations. Good experience overall... and it seems like they're coming out with more cool stuff.
Kunal Bhatia- Co-founder & Design Lead @SlidesUp
I'm a fan of Intercom, all their products, and writing. However, I'm now convinced that if you want to focus on just sales, and especially if you are just starting out, Driftt may be better for you. They help you get qualified leads, direct the chat to the right person on your team with a bot, and schedule appointments to discuss further.
12 Alternatives to Driftt

Hotline

In-app chat,real-time engagement & self-service for your app

Kesava Mandiga- Curious cat. Writer. Explorer.
Made by the folks at Freshdesk, Hotline is a real-time in-app customer engagement service for mobile. It offers integrations with major support desk CRMs too.
Oded- CEO of MDacne
Pretty good, but still lacking important features such as support agents profile pictures.
Siftery
An interesting use was that certain kinds of businesses like games and content apps offer FAQ support for almost all users but in-app messaging support only to those users who are spending money in their app
13 Alternatives to Hotline
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