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Communicate personally with every single customer.

Recommendations
Nash Whaley
Nash Whaley- WorkonFlow
Intercom is a great product and offers very personalised experiences. The best callback/live chat features are ones that integrate well with your project management software. If you're constantly losing client tickets, something's not working.
Jay Wolff
Jay Wolff- serial entrepreneur
Just out with an upgrade to Intercom Messenger that's impressive. Does *much* more in terms of direct engagement than before.
Darlena Tran
Darlena Tran- Product Designer, Disqus
Feels human. Allows them to ask any questions if they have trouble.
33 Alternatives to Intercom

Customer communication app for product marketers

Recommendations
Irmak Berktas
Irmak Berktas- Co-founder/CEO of Pony Express HQ
We use Drift for our live chat tool. It is very easy to use, and free. We also connect Drift to Slack so the team can answer our platform visitors in real time.
Keerthi Jayadevan
Keerthi Jayadevan- Building AsyncMatic
We use Drift at https://asyncmatic.com - Really useful.
John Blackwell
John Blackwell- Founder at EveryBalance
Was recommended this in a tweet and the founder gave us a free premium account! So far the experience is great even though we haven't set it up for its full potential.
18 Alternatives to Driftt

In-app chat,real-time engagement & self-service for your app

Recommendations
Oded
Oded- CEO of MDacne
Pretty good, but still lacking important features such as support agents profile pictures.
Kesava Mandiga
Kesava Mandiga- Curious cat. Writer. Explorer.
Made by the folks at Freshdesk, Hotline is a real-time in-app customer engagement service for mobile. It offers integrations with major support desk CRMs too.
Around the web
Siftery
An interesting use was that certain kinds of businesses like games and content apps offer FAQ support for almost all users but in-app messaging support only to those users who are spending money in their app
16 Alternatives to Hotline
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