An internal blog for your team's knowledge and big ideas.
Let customers help themselves with a smarter knowledge base.
Ryan Hoover- Founder, Product HuntWe recently adopted Intercom Educate for our FAQs/help center (see https://help.producthunt.com/). It's a great addition and integrates with our existing Intercom workflow.
Jake Crump- Community Team with Product HuntProduct Hunt has actually just started using Intercom Educate for our help center. The UI is very easy to navigate through, and it took very little time to get the articles set up. It's also really nice if you're using their other products, because you can drop an article into a conversation. It makes it super easy to get people the information they're looki… See more
IntercomWith Intercom Educate, you can create content and answer people's simple questions faster. When a customer asks a question in the Messenger, Operator will suggest relevant articles to help answer it. You can also see how your content is performing, exactly how it can be improved, and what to write next.
UpscopeThere are three different ways Intercom Educate is useful Customers can search through articles and find answers themselves. Live chat agents can insert articles into conversations to answer questions. It's SEO friendly and helps bring new users to the site.
Inside IntercomUp to now Intercom has focused on making personal, relevant conversations the cornerstone of great support. But often the best route to an answer is through the customer helping themselves. It's better for everyone: your customers get the quick, easy answers they need and your team can concentrate instead on questions that are hard to resolve.
Business InsiderNew York startup Verst has been acquired by Dropbox. The service will be shutting down December 21, and the team will join Dropbox. The startup had previously raised $12 million. Dropbox has acquired Verst, a New York startup that aimed to help web publishers and creators make money through features like paywalls, the companies announced Thursday.
TechCrunchThe team behind Verst is joining Dropbox, in an acquisition that marks the end of the Verst publishing platform. The startup actually started life as DWNLD, a platform that transformed websites into mobile apps.
SifteryWe spoke to lots of creators & heard an enormous number of pain points & observed that websites as we know them are kind of dumb. We wanted to create a smart publishing platform that would allow publishers to not only create incredible content, but to optimize for performance.
Kunal Bhatia- Co-founder & Design Lead @SlidesUpI would consider a Medium publication with a custom domain. It's really easy to set up, and customizing it is a breeze. You can focus on the writing, editing, and curation while getting lots of new people to read your writing. I pay for Medium ($5/mo) given how good it is, but you can do it for free.