Intercom on Customer Engagement is the newest book from the good folks at @Intercom. It provides actionable messaging strategies to help improve customer engagement and grow your business.
We have a vision for people to be able to walk into any business globally and expect a certain level of service, without accepting mediocrity. We shouldn’t hear “no we can’t do this”; but instead we should hear “let’s see if we can arrange this for you”. Customer experiences should be magical and wow them!