Answer Bot is built into Zendesk Guide and uses machine learning to respond to customer questions with content from your knowledge base. As the tickets come in, Answer Bot learns which help article is best suited to answer specific questions. It’s designed to provide answers to simple support inquiries, like those concerning product specs, order statuses, and subscription changes.
We turn your FAQ page into a chatbot in minutes. Build your own chatbot with custom conversation flow for customer support, sales or lead generation purposes.
Alterra Answer Bot is a question-answering bot for customer service automation.
It can instantly resolve about 20% of support tickets by finding the right answers in the company’s knowledge base.
It helps companies reduce support costs and improve customer satisfaction thanks to shorter time to resolution.
Zuzu’s Gmail Add-On brings the knowledge to you. When you get an email from a customer, the Zuzu side panel will give you content recommendations based on customer questions.
QnA Maker is a tool from Microsoft that allows you to quickly build and train Q&A bots based off of webpages or documents.