Answer Bot is built into Zendesk Guide and uses machine learning to respond to customer questions with content from your knowledge base. As the tickets come in, Answer Bot learns which help article is best suited to answer specific questions. It’s designed to provide answers to simple support inquiries, like those concerning product specs, order statuses, and subscription changes.
We turn your FAQ page into a chatbot in minutes. Build your own chatbot with custom conversation flow for customer support, sales or lead generation purposes.
Alterra Answers is an AI-powered app for Zendesk that instantly resolves support tickets by finding the right answers in Zendesk Guide.
It helps companies to reduce support costs and improve customer satisfaction thanks to shorter time to resolution.