On average, Answer Bot instantly resolves 29% of your customers’ most common questions and reduces your customer response time by 44%. Your sales and support teams will be more efficient, and your customers’ more satisfied.
Answer Bot is built into Zendesk Guide and uses machine learning to respond to customer questions with content from your knowledge base. As the tickets come in, Answer Bot learns which help article is best suited to answer specific questions. It’s designed to provide answers to simple support inquiries, like those concerning product specs, order statuses, and subscription changes.
We turn your FAQ page into a chatbot in minutes. Build your own chatbot with custom conversation flow for customer support, sales or lead generation purposes.
QnA Maker is a tool from Microsoft that allows you to quickly build and train Q&A bots based off of webpages or documents.