Lewis Kang'ethe Ngugi

Lewis Kang'ethe Ngugi

Senior Product Designer @ HubSpot
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Lewis Kang'ethe Ngugi
Lewis Kang'ethe Ngugi
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Love the community as well as the platform! Really a pain reliever for engaged couples!
Zola Weddings
Build a free website, registry & checklist for your wedding
Lewis Kang'ethe Ngugi
Lewis Kang'ethe Ngugi
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What is your primary consideration when looking at UX issues to prioritize?

UX issues are as they are known as UX annoyances come from different sources: - App reviews - NPS - Talk to us (Uservoice) - User research - Customer advisory board - In-app support (Intercom) With all those data points, how do you prioritize features? How do you factor in technical feasibility, importance to users, and importance to business?