John Collins

Tips on how to scale great customer support

Intercom's best writings on JTBD & product building

Read, manage & respond to Facebook messages from Intercom

Engaging your customers in a meaningful way

Behind every great product is a great support team

Conversations with startup practitioners

Closing the loop on ROI for marketers

The right messages, to the right people, at the right time

Have live conversations with users inside your apps

Intercom's book on product management