Gil Akos
Gil Akos@gil_akos ยท Co-founder, CEO at Astra

๐Ÿค Update Intercom Help Center (better than Zendesk - thanks @joshdance!)

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Discussion
@gil_akos we switched our Zendesk Help Center to Intercom. I liked it a lot better. You have intercom, have you looked at their Help Center offering?
@joshdance Good suggestion! We have a free account with Zendesk that we've had for awhile (from well before Intercom's new offerings). I'd love to have chat and support in one place. Worth the additional $49/month?
@gil_akos I thought so, but we have like 20 Customer Service Reps and we get a lot of chats. I liked how it would auto suggest solutions from our help center in chat. And it can import Zendesk with 1 click. Might be worth looking into.
@joshdance Whoa - that would be a huge plus. We are going to go for it. Plus, I found you can apply for their Early Stage program which includes reduced rates. ๐Ÿ™Œ๐Ÿ™Thanks again!!!
@gil_akos Awesome! Let me know how it goes!