Used this product several times to transcribe my user-interviews, it was quite smooth experience. Nice instrument to boost discovery stage for products.
Timestamp feature is cool when your recognition isn't perfect – I use that to store and prioritize my users' feedbacks and feature-requests together with airtable.
Tried French and compared it to Trint. Trint beats Transcriber hands down.
I set up an account and purchased transcriptions through their service. However, I attempted to log in again about a week after my first transaction and my credentials no longer worked. When I attempted to reset my password, it says my email doesn't exist even though I have their activation email in my inbox. I'm not comfortable having put my payment information into a service I can no longer access. I've reached out to the company via their contact form and by responding to their listed email. No response.